Refund/Return Policy

We want you to love your purchase, but if you need another size or just don’t like it, you can return it within 30 days for a full refund.  Returned item must be in new, unused condition and have all original packaging and tags intact.  Items must be returned to us in new condition; this includes the product’s original packaging. We cannot accept items without original tags!   

----Discounted items are sold as final sale with no refunds.

---- Custom products, treats, oral supplements and bits are not refundable. --- You are responsible for all shipping costs.  

---Please do not wash, oil, or use cleaning/conditioning products on items before returning or exchanging.

---Items purchased from our sales items are Ineligible for refunds.

---Custom items are nonrefundable.

---Refunds may take up to 30 business days after your return has been received to be processed.

Shipping is nonrefundable and orders that received free shipping will have shipping costs deducted from the final refund.  There will be a 15% restocking/open box fee to apply to all products returned with damaged or defaced manufacturer packaging.  To avoid this fee, please put all returns or exchanges in appropriate packing materials such as a separate box or shipping bag, items returned to us with shipping labels, tape, and handwriting on the manufacturer’s box will be automatically subject to the 15% open box/restocking fee. 

---You should expect to receive your refund within four weeks of giving your package to the return shipper, in many cases you will receive a refund more quickly.  This time frame includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days). And the time it takes your bank to process our refund request (5 to 10 business days).

---Please include a complete return form found on our website www.fftack.com.  If you have any questions, please email us at sales@fftack.com